Privacy Policy

Last updated: September 8, 2025

At ChainLinks, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bike service platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

Information We Collect

Activity Data

  • Cycling activity data imported from connected services (Strava, Garmin, Wahoo, Hammerhead)
  • Distance, duration, speed, elevation, and route information
  • Bike and equipment usage data
  • Maintenance records and service history

Account Information

  • Name and email address
  • Authentication credentials (securely hashed)
  • Profile information you choose to provide
  • Communication preferences

Technical Data

  • IP address and device information
  • Browser type and version
  • Time zone settings
  • Platform usage analytics

How We Use Your Information

Service Provision

  • Track your cycling activity and equipment usage
  • Calculate maintenance schedules based on actual usage
  • Provide personalized maintenance recommendations
  • Facilitate booking of service appointments with bike shops
  • Generate performance analytics and insights

Communication

  • Send maintenance reminders and alerts
  • Notify you of booking confirmations and updates
  • Provide customer support
  • Send product updates and feature announcements (with your consent)

Platform Improvement

  • Analyze usage patterns to improve our services
  • Develop new features based on user needs
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

Information Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Service Providers

We may share your information with:

  • Bike Shops: When you book a service, we share necessary information (name, contact, bike details) with the selected shop
  • Payment Processors: To facilitate transactions (we do not store payment card details)
  • Cloud Service Providers: For secure data storage and backup
  • Analytics Services: Aggregated, anonymized data for platform improvement

Aggregated Data

We may share aggregated, anonymized statistics about cycling patterns, maintenance trends, and platform usage with partners, bike manufacturers, and the cycling community. This data cannot be used to identify individual users.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety.

Data Security

We implement industry-standard security measures to protect your information:

  • End-to-end encryption for sensitive data transmission
  • AES-256 encryption for stored authentication tokens
  • Secure OAuth 2.0 integration with third-party services
  • Regular security audits and vulnerability assessments
  • Limited access controls and employee training

Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Data Portability: Export your activity and maintenance data
  • Opt-out: Unsubscribe from marketing communications
  • Disconnect: Revoke access to third-party services at any time

To exercise any of these rights, please contact us at privacy@chainlinks.app

Data Retention

We retain your information for as long as necessary to provide our services:

  • Activity data: Retained while account is active plus 90 days
  • Maintenance records: Retained for 7 years for warranty purposes
  • Account information: Retained until account deletion is requested
  • Analytics data: Anonymized and aggregated after 2 years

Children's Privacy

ChainLinks is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or platform notification.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@chainlinks.app

Address:
D&P Consulting, LLC
791 Southpark Dr. STE 400
Littleton, CO 80120
United States

By using ChainLinks, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.